Delivery & Returns

Delivery of Goods

If you would like your order delivered to a different address to the one given when making the purchase or if you need the delivery to be made on a specific day please email the details of your request to sales@mywindowbox.com.

Delivery on all cast aluminium and steel window boxes will be made with in 4 - 7 working days from when the order was placed. Fibreglass window boxes take approximately three weeks. 

If your order has been clearly damaged during transit please photograph the damage and contact us as soon as possible.

For deliveries outside the UK please email your full address and we will find the best price for delivering to you.

Return Policy

We accept returns with in one month of purchase if the product is unused, we arrange the postage back to us and then will refund minus all P&P costs. The cost of postage on items over 150cm will be charged at £25.00 for P&P, as this is the actual cost of delivery for these items. A 15% restocking charge may be charged depending on the reason for the return. Purchases made more than a month ago maybe returned at our discretion

Damage, Loss or delay of Delivery

If you have received an incorrect item or faulty item, please phone or email us promptly.